Usually, your package will be shipped within 24 hours after order confirmation except weekends and holidays. We entrust DHL/Fedex/USPS to deliver your package on time, our goal is to provide safer and faster shipping options wherever you live.
*** Affected by Covid-19, there will be some delay on the delivery ***
Total delivery time = Processing Time + Shipping Time.
The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1-3 business day.
Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or other unexpected issues come up. In that case, we will contact you within 24 hours.
Shipping Time & Cost
* Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, covid or other disease policies, etc. We appreciate your kind understanding for any possible inconvenience. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays.
|*** sry, we are only shipping to the USA ***
If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. For your convenience please do not wait until the last minute to place your order.
Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed we will not offer a reimbursement of shipping charges.
Auto-Split Shipment & Fulfillment
When order contains wigs (EepsHair's product), your order will be automatically split into two or more packages for shipment.
This means that you may have ordered a batch of products at the same time, but the items won’t all fit in a single package and you may get two or more shipping labels and receive multiple packages instead of one.
Auto-Split Fulfillment will automatically (and systematically) split an order based on your purchase products and their inventory.
For example, an order of 2 EepsHair wigs should easily fit and arrive in a single package. However, if you order 2 EepsHair wigs and 4 LovelyWholesale dresses — you would likely receive more than 2 individual packages because wigs and apparel products are served by separate warehouses and logistics providers.
You can see the difference during the checkout process and the order details. We keep this difference because EepsHair products use a faster and more expensive logistics service to guarantee better delivery of delicate human hair products.
Generally, you will don't need to pay any extra cost to enjoy the whole order free shipping when you purchase with EepsHair wigs, but it should be noted that once you enjoy this shipping upgrade service, there will also be some discrepancies in the amount when cancel or refund, please refer to the specific details.
Tracking My Order
1) Log into MY ACCOUNT to view the status of your order.
2) Track your shipment by using the tracking number provided to you once your item(s) have been shipped.
You cannot track your order before it has been shipped. If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance. Email: firstname.lastname@example.org.
Express doesn't accept any address with PO.Box or military base.
Payment Orders will only be remained for 5 working days after submission when the phone number is missing or the address is incomplete. Longer than that, order will be cancelled and money will be returned accordingly. So please make sure to leave the correct shipping address and contact number when you place an order.
To ensure your parcel will be delivered to you safely and punctually, please provide your shipping address in which you can receive the package on time. Please make sure your phone is on because the shipper might contact you via phone.
Some shipping services may need the customer's signature to complete the delivery. If we ship the package to your delivery address and someone signs for it, we will not be responsible for any loss or theft of the package. Therefore, please make sure that you or an authorized person are at the delivery address.
If customs duties are imposed in the recipient’s country/region, the taxes will be paid by the customer.
The cost incurred due to the buyer’s delivery delay or address modification shall be borne by the buyer.
The buyer need to pay for the cost incurred due to the buyer's cancellation or return of the order halfway for personal reasons.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If your order is refunded before shipment, the insurance cost will be refunded to your original payment account. In other cases, the insurance cost may not be refunded.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact DHL/Fedex/USPS right away and initiate a trace for your package and have them start an investigation.
This investigation can take up to 8-16 business days.
If it is determined that your shipment has been lost a replacement will be sent pending investigation of the situation.
We will not resend or refund a package that shows DELIVERED on DHL/Fedex tracking.