Haven’t received an email with Klarna payment instructions? June 18, 2021 03:20 Updated If you haven’t received an email, we suggest first checking your spam folder. You can also review your payment information by logging into the Klarna. Back Home Related articles Who do I contact if I have questions about Klarna? How about your shipping information? How and when will I receive my refund? Why was my purchase not approved with Klarna? I received an error when trying to make a Klarna payment. What do I do?