If your payment fails, you’ll be sent a notification via email with information and on how to resubmit payment from Klarna. Please find below the common reasons for a failing payment and what we recommend you to do.
Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
1) You may have outstanding payments on previous Klarna invoices. Please review your previous invoice and contact Klarna Customer Service.
2) You may have missed a required field at the checkout, such as filling in your Date of Birth. Please review your payment details.
3) You are using a pre-paid debit card. Please use another credit or debit card.
Common failure reasons and what to do:
- Insufficient funds
For ‘Pay in 4 installments’: Klarna will email you letting you know that your payment was declined if sufficient funds are not available to cover your first payment. Klarna will automatically make 2 or 3 more payment attempts within 3-4 days of the originally scheduled payment date, so please make sure that the card connected to your account is up to date, and has enough funds.
- Invalid account
Make sure you’ve entered the correct payment information when making a payment. If your payment information is entered incorrectly, Klarna will send you an email notification. To resolve this issue, simply re-enter the account and routing numbers in the ‘Payment methods’ section of your account. If you’ve entered your account information or debit card number correctly and you continue to receive this error, please reach out to your financial institution to make sure you’re using the most up to date information.
Note that Prepaid cards are not accepted for all Klarna payment.
- Technical error
Try the steps below if you encounter a technical error when trying to make a payment:
– Close and reopen your browser
– Use the most up-to-date browser version
– Clear your cookies
– Make sure you aren’t using a restricted network, such as a work connection
– Clear your cookies
– Make sure you aren’t using a restricted network, such as a work connection